Privacy Policy
This Privacy Policy explains the information handled through the website and member portal, why it is used, how access is controlled, and how to raise a privacy request. “We” refers to the organisation operating this platform under the brand shown on the website. Contact us through the Contact page for questions about the operator’s identity, your information, or the services covered by this policy.
1. Information you provide
Registration and profile information can include your name, email address, account type, telephone number, country, address, date of birth, and profile photograph when you choose or are required to supply those fields. The platform assigns an account number for identifying your member account. Security information includes password and PIN credentials, verification records, two-factor authentication settings, and any enabled account authorisation requirements. When you use payment or product features, records may include the currency or asset, amount, recipient details, beneficiary records, bank account or IBAN information, wallet address, selected network, transaction reference, instructions, descriptions, product terms, and request status. Support tickets, contact forms, and newsletter subscriptions contain the information you enter. Avoid adding unrelated sensitive information to free-text fields.
2. Identity documents and sensitive material
If identity verification is required or you submit it voluntarily, the platform processes the selected document type and uploaded document to review identity and account eligibility. Such documents can contain sensitive identifying information. Submit only what is requested, ensure you are entitled to provide it, and use the private upload facility rather than a public link or ordinary email attachment where possible. The service does not need your crypto wallet’s private key or recovery seed. Do not send these items, your password, or your full authentication recovery information to support. If a document includes information that is unrelated to the verification request, ask whether a reduced or appropriately redacted copy is acceptable before uploading it.
3. Technical and security information
The application and its hosting services may process session identifiers, request timestamps, IP addresses, browser information, and error or access logs to operate the service and investigate problems. Account-security records can include failed verification counts, temporary lockouts, and records of important account changes. A browser preference may be stored to remember your selected theme or cookie-notice choice. The Cookie Policy explains these browser technologies separately. Technical data is not a guarantee that a particular person performed an action; it is one source of information used together with account and transaction records when investigating an issue.
4. How information is used
Information is used to create and maintain accounts, authenticate access, communicate about requests, maintain transaction records, generate member statements and receipts, review verification submissions, process configured product applications, and respond to support enquiries. It may also be used to detect misuse, protect other users, correct errors, reconcile records, and meet applicable obligations. Where data-protection law requires a legal basis, the appropriate basis depends on the purpose and circumstances. It may include providing a requested service, complying with a specific legal obligation, a proportionate legitimate interest in security and operations, or consent for a genuinely optional activity. Ask support for the basis relevant to a particular use. Consent to an optional activity is not blanket consent to every possible future use of your information.
5. Who can access information
Your private member pages are intended for your own authenticated access. Authorised personnel can access the records needed to support accounts, review requests, reconcile activity, and investigate problems. Identity documents are held through private storage and access-controlled routes. Security controls do not mean that information is inaccessible to the personnel who need it for an authorised purpose. Hosting, storage, email delivery, and other service providers may process information required to perform their functions. If a requested external payment or product requires information to be sent to a recipient institution or provider, the relevant details may be shared to carry out that request. Information may also need to be disclosed in response to a lawful requirement or to establish, exercise, or defend legal claims. This policy does not identify an unconfigured institution as a service partner.
6. Security measures and your role
The application uses access checks and safeguards appropriate to the stored records, including hashing for passwords, transaction PINs, and account-specific billing codes. Selected sensitive records are encrypted in storage. Requests are associated with their account owner, and financial decisions are recorded for accountability. No website or communication channel can promise absolute security. You help protect your information by securing your email account and device, keeping credentials confidential, using available two-factor authentication, and reporting unexpected changes. Sign out before leaving a shared device. If you believe information has been exposed, contact support with enough detail to investigate without sending the credentials themselves.
7. Retention and account closure
Records are retained according to their purpose and applicable obligations. Security, transaction, reconciliation, dispute, and audit records may need to remain available after a request is closed or an account is no longer active. Closing an account does not necessarily remove every associated record immediately. A universal retention period is not stated here because the relevant requirements can differ by record type and service. You may ask what retention rules apply to a particular category of your information and request deletion where available. A deletion request may require identity verification and review of outstanding transactions or lawful retention requirements. Information that must be retained should continue to be protected and used only for the purposes that justify keeping it.
8. Your choices and privacy requests
You can update supported profile fields through your account and contact support about information you cannot edit. Depending on the law that applies, you may have rights to access information, correct inaccuracies, request deletion, restrict or object to certain uses, receive a portable copy, or withdraw consent where processing relies on consent. These rights can have conditions and exceptions; withdrawing consent does not automatically undo processing that was already lawful. Use the Contact page or Data requests page to identify the account and explain the request. Do not include your password, PIN, or complete identity document in an initial enquiry. We may need proportionate evidence of identity before disclosing or changing private information. Where applicable, you may also complain to the relevant data-protection authority. Contact support if you need the operator’s details for that purpose.
9. External services and international access
External links, hosted fonts, images, and configured integrations may cause your browser or a service provider to communicate with another organisation. Those organisations can receive technical connection information and apply their own privacy practices. A link or embedded resource should not be assumed to have identical controls to this platform. The location of hosting and providers determines whether information is processed outside your country. Ask support about the actual providers, processing locations, and any applicable transfer safeguards before submitting information if these are important to your decision. This policy does not assert that a particular cross-border transfer mechanism is in place without confirmation.
10. Children, updates, and contacting us
The financial request features are intended for people who can lawfully enter the relevant agreements. If you believe a child has provided information without appropriate authority, contact support so the circumstances can be reviewed. Do not submit another person’s personal information unless you have a valid reason and authority to do so. This policy may change when features, providers, or processing practices change. Review the current version when you use a new feature. A material change should be explained in a way appropriate to its effect on users. For any privacy concern, use the Contact page and identify the type of information or activity involved so your enquiry can be directed appropriately.
Questions about this page? Contact us.